Android Login

I can’t log into my Android app, even after updating. What’s going on?

If you’re using the Android app and recently tried updating your app after our scheduled system upgrade, you may be running into some error messages and/or issues that keep you from signing in. 

 

These issues could include:

  • App updates get stuck and never finish downloading
  • Problems downloading or installing apps, games, or media from the Google Play Store
  • Apps downloaded from the Google Play Store won’t open, or they open and crash

And here’s how to fix it:

    • Make sure you’ve got a strong internet/Wi-Fi connection first
  • Step 1: Clear Cache in Settings
      • Go into your Android device’s Settings app
      • Select Apps & notifications, then See all apps
      • Scroll down and select Google Play Store
      • Select Storage & cache (this may also just be Storage depending on your device)
      • Select Clear Cache
  • Next, select Clear data (this may also say Clear storage depending on your device)
  • Step 2: Retry Download
    • Once that’s complete, re-open the Google Play Store and try completing your download
  • If you’re still having trouble, try restarting your device

 

Need to reset your password? Follow our guide here

Need to change your login email address? Follow our guide here.

Note: You’ll need to make sure that your phone number is up to date to log in or reset your password. If you need to update your phone number on file, you can follow our guide here.

 

Still need help? See this information in the Google Play Help website for  additional information.

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