Topics

• Applying for your card

  • Can I apply for a Mission Lane credit card in my state?
  • What information do I need to apply for a Mission Lane Visa?
  • Can I apply for a Mission Lane Visa if I don't have a mobile phone?
  • Hard Inquiry
  • Receiving my Card
  • Why do I need to provide my Social Security Number (SSN) as part of my credit card application?

• Activating and using your card

  • Cryptocurrency
  • Cash Advance / PIN
  • Balance Transfer
  • Authorized Users
  • Activate my card
  • Credit Card Declined

• Paying your bill

  • Credit Card Statement
  • I’ve been impacted by COVID-19 and need help with my Mission Lane account. What should I do?
  • Payment by Mail
  • Available Credit After Payment
  • Make a Payment
  • Payment Due

• Accessing and updating your account information

  • Change Address
  • Email Update
  • Contact Mission Lane
  • Access Online Account
  • Balance/Available Credit
  • Cardholder Agreement

• Disputing a Transaction

  • I've filed a claim, when will I hear back from you?

• Reporting Fraudulent Activity

  • I think I’m being scammed by someone impersonating a Mission Lane agent. What should I do?
  • Lost or Stolen Card
  • Will I be held responsible for fraudulent transactions?
  • Report Unauthorized Charge

• Credit Limit Increase

  • Credit Limit Increase

• Card Expiration

  • Why do cards expire?
  • What will be new about this card?
  • When can I start using my new card?
  • When will my old card expire?
  • Card Expiring Soon

• Change Due Date

  • Change Due Date

• Closing your account

  • How can I close my account?

• Forgot Online Password

  • Password Reset

• Mail / USPS Delays

  • What do I do if I need to make a payment and I'm afraid it will be late?
  • What do I do if I haven't received my mailed statement yet?

• Managing Security and Privacy

  • Security Policy
  • What is Mission Lane's privacy policy?
  • Am I responsible for fraudulent charges if my credit card is lost or stolen?
  • Should I contact Mission Lane if I'm going to be traveling with my credit card?
  • Which browsers does Mission Lane support?

• Mobile App & Website Help

  • I can’t log into my Android app, even after updating. What’s going on?
  • How do I download the Mission Lane mobile app?
  • How do I sign into the Mission Lane mobile app?
  • Where can I view my statements on the Mission Lane mobile app?
  • How can I troubleshoot issues I'm having on the website?

• Understanding Interest Charges

  • What is interest and how is it calculated?
  • How can I avoid paying interest?

• Understanding the Cash Back Visa®

  • How do I know if I have a Mission Lane Cash Back Visa card?
  • Do I earn 1% cash back on all purchases?
  • I just got my first statement, why don’t I see my Cash Back Credit?
  • How is the Cash Back Credit calculated?
  • How and when do I receive / redeem my Cash Back?
  • Where can I see how much Cash Back I’ve earned?

• Using Card on International Travel

  • Foreign Transaction Fee
  • Traveling Internationally
  • Should I contact Mission Lane if I'm going to be traveling with my credit card?

• Secured Card

  • How is a secured card different from a prepaid debit card?
  • Will I get my security deposit back?
  • Will having a secured card help me get approved for a regular credit card?
  • How was the credit limit for my secured card determined? Can I get an increase?
  • What’s a security deposit?
  • I’ve already been approved. How do I make my security deposit?

• Mission Money

  • What is Mission Money?
  • Where can I download the Mission Money app?
  • If I sign up for a Mission Money account, will I be approved for a Mission Lane credit card?
  • How do I fund my Mission Money account?
  • How does my digital card work?
  • How do I log into my Mission Money account?

• Credit Builder Account

  • Make a Mission Lane Credit Builder Account Payment
  • How much will my credit score increase by?
  • How will you report my account to the credit bureaus?
  • Are there other plan options?
  • What happens when I complete my full plan?
  • Can I pay the account off early?

• Earn

  • How do I apply for a job?
  • Is the service free?
  • Do I need to be a Mission Lane cardholder to use this service?
  • Does Earn offer contract jobs?
  • Are these companies affiliated with Mission Lane?