How can we help?
Applying for your card
- What information do I need to apply for a Mission Lane Visa?
- Can I apply for a Mission Lane Visa if I don't have a mobile phone?
- What is a hard credit inquiry?
- If I'm approved, when will I receive my Mission Lane Visa?
- Why do I need to provide my Social Security Number (SSN) as part of my credit card application?
- What happens after my Mission Lane Visa application has been submitted?
Activating and using your card
Paying your bill
- How will I get my credit card statement?
- I’ve been impacted by COVID-19 and need help with my Mission Lane account. What should I do?
- Can I pay my credit card bill by mail?
- How long does it take for credit to be available after a payment?
- How do I make a payment toward my Mission Lane Visa bill?
- When is my credit card payment due?
Accessing and updating your account information
Disputing a Transaction
Reporting Fraudulent Activity
Credit Limit Increase
Change Due Date
Closing your account
Forgot Online Password
Mail / USPS Delays
Managing Security and Privacy
- What is Mission Lane's security policy?
- What should I do if my credit card is lost or stolen?
- Am I responsible for fraudulent charges if my credit card is lost or stolen?
- Should I contact Mission Lane if I'm going to be traveling with my credit card?
- Which browsers does Mission Lane support?
Mobile App & Website Help
- I can’t log into my Android app, even after updating. What’s going on?
- How do I download the Mission Lane mobile app?
- How do I sign into the Mission Lane mobile app?
- How can I make a payment on the Mission Lane mobile app?
- Where can I view my statements on the Mission Lane mobile app?
- How can I troubleshoot issues I'm having on the website?
Understanding Interest Charges
Understanding the Cash Back Visa®
- How do I know if I have a Mission Lane Cash Back Visa card?
- Do I earn 1% cash back on all purchases?
- I just got my first statement, why don’t I see my Cash Back Credit?
- How is the Cash Back Credit calculated?
- How and when do I receive / redeem my Cash Back?
- Where can I see how much Cash Back I’ve earned?
Using Card on International Travel