Topics

• Applying for your card

  • Credit Card in My State
  • Applying for Mission Lane Visa
  • Can I apply for a Mission Lane Visa if I don't have a mobile phone?
  • Hard Inquiry
  • Receiving my Card
  • Social Security Number

• Activating and using your card

  • Cryptocurrency
  • Cash Advance / PIN
  • Balance Transfer
  • Authorized Users
  • Activation
  • Declined

• Paying your bill

  • Past Due Payment
  • Paperless
  • Add a Funding Account for Payment
  • Statement
  • I’ve been impacted by COVID-19 and need help with my Mission Lane account. What should I do?
  • Mission Lane Payment Address

• Account Information - Accessing and Updating

  • Change Address
  • Email Opt Out
  • Email Update
  • Contact Us
  • Access Account
  • Balance/Available Credit

• Disputing a Transaction

  • I've filed a claim, when will I hear back from you?

• Reporting Fraudulent Activity

  • I think I’m being scammed by someone impersonating a Mission Lane agent. What should I do?
  • Lost or Stolen Card
  • Will I be held responsible for fraudulent transactions?
  • Report Unauthorized Charge

• Credit Limit Increase

  • Credit Limit Increase

• Card Expiration

  • Expired Cards
  • What will be new about this card?
  • Start Card Use
  • Expiring Card
  • Card Expiring Soon

• Change Due Date

  • Change Due Date

• Closing your account

  • Close my Account

• Forgot Online Password

  • Password Reset

• Mail / USPS Delays

  • Mail Opt Out
  • Late Payments
  • Statement Not Received

• Managing Security and Privacy

  • Security Policy
  • Privacy Policy
  • Am I responsible for fraudulent charges if my credit card is lost or stolen?
  • Which browsers does Mission Lane support?

• Mobile App & Website Help

  • Android Login
  • Download Mission Lane App
  • Sign into Mobile App
  • Viewing Statements in app
  • Troubleshooting

• Understanding Interest Charges

  • Interest Fee
  • Avoiding Interest

• Understanding the Cash Back Visa®

  • Cash Back Card
  • Earn 1% Cash Back
  • I just got my first statement, why don’t I see my Cash Back Credit?
  • How is the Cash Back Credit calculated?
  • Redeem My Cash Back
  • Cash Back Earned

• Using Card on International Travel

  • Foreign Transaction Fee
  • Traveling Internationally
  • Traveling

• Secured Card

  • How is a secured card different from a prepaid debit card?
  • Will I get my security deposit back?
  • Will having a secured card help me get approved for a regular credit card?
  • How was the credit limit for my secured card determined? Can I get an increase?
  • What’s a security deposit?
  • I’ve already been approved. How do I make my security deposit?

• Mission Money

  • Where can I download the Mission Money app?
  • How do I log into my Mission Money account?
  • What can I do if I don't see my bank listed for a transfer in the Mission Money app?
  • How is my banking information stored with Mission Money?
  • How do I lock and unlock my Mission Money Visa® Debit Card?
  • How does Mission Lane secure my information?

• Credit Builder Account

  • Make a Mission Lane Credit Builder Account Payment
  • Credit Score Increase
  • How will you report my account to the credit bureaus?
  • Credit Builder Account-Are there other plan options?
  • Credit Builder Account-What happens when I complete my full plan?
  • Credit Builder Account - What if I can’t make a payment?