Topics

• Applying for your card

  • What information do I need to apply for a Mission Lane Visa?
  • Can I apply for a Mission Lane Visa if I don't have a mobile phone?
  • What is a hard credit inquiry?
  • If I'm approved, when will I receive my Mission Lane Visa?
  • Why do I need to provide my Social Security Number (SSN) as part of my credit card application?
  • What happens after my Mission Lane Visa application has been submitted?

• Activating and using your card

  • Can I use my credit card for a cash advance?
  • Can I transfer my balances to my credit card?
  • Can I allow someone else to use my credit card?
  • How do I activate my Mission Lane Visa for use?
  • What should I do if my credit card is declined?
  • When will my credit limit increase for my credit card?

• Paying your bill

  • How will I get my credit card statement?
  • I’ve been impacted by COVID-19 and need help with my Mission Lane account. What should I do?
  • Can I pay my credit card bill by mail?
  • How long does it take for credit to be available after a payment?
  • How do I make a payment toward my Mission Lane Visa bill?
  • When is my credit card payment due?

• Accessing and updating your account information

  • How do I contact Mission Lane if I have questions about my credit card?
  • How can I access my online account?
  • How can I check my balance or available credit?
  • How do I access my Cardholder Agreement?

• Disputing a Transaction

  • I've filed a claim, when will I hear back from you?

• Reporting Fraudulent Activity

  • I think I’m being scammed by someone impersonating a Mission Lane agent. What should I do?
  • How do I report my card lost or stolen?
  • Will I be held responsible for fraudulent transactions?
  • How do I report an unrecognized charge as fraud?

• Credit Limit Increase

  • When will I get a credit limit increase?

• Card Expiration

  • Why do cards expire?
  • What will be new about this card?
  • When can I start using my new card?
  • When will my old card expire?
  • My current card will be expiring soon. When will my new one arrive?

• Change Due Date

  • Can I change my due date?

• Closing your account

  • How can I close my account?

• Forgot Online Password

  • How can I reset my password for missionlane.com?

• Mail / USPS Delays

  • What do I do if I need to make a payment and I'm afraid it will be late?
  • What do I do if I haven't received my mailed statement yet?

• Managing Security and Privacy

  • What is Mission Lane's security policy?
  • What is Mission Lane's privacy policy?
  • What should I do if my credit card is lost or stolen?
  • Am I responsible for fraudulent charges if my credit card is lost or stolen?
  • Should I contact Mission Lane if I'm going to be traveling with my credit card?
  • Which browsers does Mission Lane support?

• Mobile App & Website Help

  • I can’t log into my Android app, even after updating. What’s going on?
  • How do I download the Mission Lane mobile app?
  • How do I sign into the Mission Lane mobile app?
  • How can I make a payment on the Mission Lane mobile app?
  • Where can I view my statements on the Mission Lane mobile app?
  • How can I troubleshoot issues I'm having on the website?

• Understanding Interest Charges

  • What is interest and how is it calculated?
  • How can I avoid paying interest?

• Understanding the Cash Back Visa®

  • How do I know if I have a Mission Lane Cash Back Visa card?
  • Do I earn 1% cash back on all purchases?
  • I just got my first statement, why don’t I see my Cash Back Credit?
  • How is the Cash Back Credit calculated?
  • How and when do I receive / redeem my Cash Back?
  • Where can I see how much Cash Back I’ve earned?

• Using Card on International Travel

  • Does Mission Lane charge a foreign transaction fee?
  • Can I use my Mission Lane Visa when traveling internationally?
  • Should I contact Mission Lane if I'm going to be traveling with my credit card?