3rd Party Representation

It’s important to remember that working with a debt consolidation or debt settlement agency won’t change the total balance on your Mission Lane account.

Here are a few things to keep in mind if you do work with a debt consolidation agency:  

  • We don’t offer agencies any special payback options that aren’t already available to you.  
  • You’ll still be responsible for any past due fees incurred if your payment is late.  
  • We’ll still report your account status (including whether it’s charged off) to credit bureaus.  
  • We’ll continue to send you statement notifications and other emails about the status of your account.  

If you’re considering working with an agency, you may want to:  

  1. Check to see if the debt relief company you’re working with is a member of the National Foundation for Credit Counseling
  2. Check for complaints filed at the Better Business Bureau as well as your state attorney general or consumer protection bureau. 
  3. Confirm that you aren’t being charged any upfront fees.      

If you decide to work with an agency, please download our Consent and Authorization Form and email a completed copy to us. Without this document, we won’t be able to discuss your account information with a third party.   

To discuss settlement options or payment plans, please give us a call at 855-790-8860, Monday through Friday from 8:30am to 8pm ET.